Privacy Policy

Elite Surface Protection Privacy Policy

Effective Date: November 11, 2025

Elite Surface Protection (“Elite,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit EliteSurfaceProtection.com, use our warranty services, submit forms, or interact with us in any way.

1. Information We Collect

We may collect personal and non-personal information in the following categories:

1.1 Personal Information You Provide

When you use our website or services, you may voluntarily provide:

Name
Email address
Phone number
Address
Installation details for your countertops
Warranty registration information
Claims or service request details

1.2 Information Collected Automatically

When you visit the website, we may automatically collect:

IP address
Browser type
Device type
Pages visited
Time and date of visit
Referring website URL

This information helps us understand how visitors use the site and improve user experience.

1.3 Cookies and Tracking Technologies

We may use cookies, pixel tags, and analytics tools to:

Track website performance
Improve navigation and content
Support security features
Personalize your experience

You may disable cookies in your browser settings. Certain features may not function properly without them.

2. How We Use Your Information

We use collected information to:

Process warranty registrations
Manage and verify warranty activation timelines
Respond to service requests, claims, and customer inquiries
Connect you with authorized restoration professionals
Improve website functionality and user experience
Send confirmations, updates, and essential service communications
Maintain security and prevent misuse

We do not sell your personal information.

3. How We Share Your Information

We may share your information only as necessary to deliver our services:

3.1 Authorized Service Providers

We may share relevant customer information with authorized restoration professionals to:

Perform inspections
Process claims
Provide warranty‑related services

3.2 Business Partners / Resellers

If you purchased a warranty through a fabricator, retailer, or installer, we may share information required to verify or fulfill your service.

3.3 Legal Requirements

We may disclose information if required to:

Comply with applicable laws
Respond to lawful requests
Protect our rights, privacy, safety, or property

4. Data Security

We implement industry‑standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information only as long as necessary to:

Fulfill warranty and service obligations
Meet legal or regulatory requirements

Maintain accurate business records

6. Your Choices and Rights

Depending on your location, you may have the right to:

Request access to the information we hold about you
Request corrections or updates
Request deletion where appropriate
Opt out of non‑essential communications

You may contact us at the information below to exercise your rights.

7. Third Party Links

EliteSurfaceProtection.com may contain links to third‑party websites. We are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we may have received such information, please contact us so we may delete it.

9. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Continued use of the website constitutes acceptance of any changes.